Customer Testimonials

I did an "All Points Inspection" and I believe my CSR Elieana and the Manager were honest with me. I previously went to another Acura and was not pleased. I should have gone to Bridgewater first as I wanted to. This will be my "Go-to" branch going forward.

Kelly was exceptional on fixing my tire. My car felt brand new once received. I felt confident driving to Philadelphia the next day. Thanks again to kelly and service team for wonderful support

Had a noise develop in the headliner at 20k miles. Would come and go. VInce diagnosed it as a failure in the sunroof sub frame, took care of it under warranty. Replaced headliner. While I had a loaner car. Overall very positive experience.

I bought MDX 2024 love it im so happy with my purchase also bridgewater acura the best place costumer service amazing very friendly and very attending you amechi for ur help and very profesional thank you acura bridgewater😊

Timing belt. Transmission fluid, brake work.

Such an amazing experience! Service staff as well as the Salesmen are super nice. Their showroom is impeccable and I love the cleanliness of the place. I believe they even have an air purifier that sprays essential oils which smells great! Also, the mechanics are great and work fast. I was there for an oil change a some minor fixes and I was only there for about an hour or so! I love it there and will always bring my RDX here for service. Thank you again!

Great attention from Mike,really nice place👍

The service here is great. The staff was welcoming and helpful. My vehicle was checked in, and asI waited the mechanic came to speak with me . He showed me in detail little issues with my vehicle. He had no problem with explaining to me how certain things could affect the car and answered my questions as well.

Service was friendly and professional. The service people told me exactly what they were doing and what the car needed.

Thanks to my new smooth ride from sales to finance everything was quick and easy I’ll be back if I see another vehicle I like very professional attentive when I had any questions or concerns thanks team for the best experience

Great service team

Got a flat tire in the morning and drove to the dealer. The dealer quickly fixed the issue without any charges! Facility is nice and clean. The waiting room is great to catch up on work, with snack and coffee to make visitors like me feel so welcome.

Great customer service, Kelly she’s the best very nice woman always with positive vibes and always willing to answer any questions.

I have been to multiple Acura dealerships for service, and this one is by far the best. I will never bring my car in anywhere else. The staff is always friendly, attentive, and kind. Thank you for being awesome!

Great service and timely response

I’m currently in Florida and was able to help my aunt get an incredible deal on a brand-new Acura ADX, and I have to give a huge shoutout to Brian and Quinn for making the entire experience so easy! My aunt walked into the dealership on Saturday, and in less than two hours, she was driving away in her dream car! 🚗✨ Brian and Quinn were absolutely fantastic from start to finish. They were professional, knowledgeable, patient, and genuinely focused on making sure my aunt had a stress-free and seamless experience. There was no unnecessary pressure or runaround—they made ... Read More

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DealerRater - Nov 2, 2026

I’m currently in Florida and was able to help my aunt get an incredible deal on a brand-new Acura ADX, and I have to give a huge shoutout to Brian and Quinn for making the entire experience so easy! My aunt walked into the dealership on Saturday, and in less than two hours, she was driving away in her dream car! 🚗✨ Brian and Quinn were absolutely fantastic from start to finish. They were professional, knowledgeable, patient, and genuinely focused on making sure my aunt had a stress-free and seamless experience. There was no unnecessary pressure or runaround—they made the process simple, transparent, and enjoyable. What really stood out was how well they worked together and how quickly they were able to get everything done while still making my aunt feel comfortable and taken care of. She absolutely loves her new Acura ADX, and seeing how happy she was when she drove away made the experience even better. If you’re looking for a dealership experience where you’re treated with respect and actually feel like the team cares about getting you into the right vehicle, I highly recommend Brian and Quinn. Thank you both for going above and beyond and helping my aunt get into her dream car! ⭐️⭐️⭐️⭐️⭐️

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Bridgewater Acura is fantastic. When I purchase again will be my third purchase as my first two were so seamless. AJ is my fav, he knows this and Chistine in service is also great. If you're thinking about going with Acura you won't go wrong with this all star Acura team.

I’ve been getting my car serviced at Acura of Bridgewater, New Jersey, for about seven years, and they’ve consistently done an excellent job.The team is professional, honest, and always takes great care of my car. I really appreciate their excellent service and the way they treat their customers. I highly recommend Acura of Bridgewater to anyone looking for reliable and trustworthy service.

Had a wonderful experience last week when brought my TLX for oil change and transmission fluid replacement. Highly recommend.

Very accommodating. Took my integra type s in for its first oil change. The gentleman who I dealt with even asked if I didn’t want them to wash the car. Which I didn’t so im thankful for that. Even the salesman who I bought the car with came by to say hello. Seven months later.

Exceptional service is something Bridgewater Acura delivers! This is my second vehicle that I’ve purchased here. Each one gets serviced here for the most part. The staff is very friendly and over and above efficient! They always keep me updated along the way. No push, no pressure for additional work. They make sure my vehicle is road ready! Thank you!

Oil change

Mike provides best customer experiences, very professional, very friendly

Kaz was very helpful and patient with me for a first time buyer and he had my car shipped out within 3 days on the 4th day it was at my door!!! Good people and Good business✅

I highly recommend Bill Vince’s Acura for service. The representative who handled my service was professional and courteous. My car was cleaned and vacuumed after the service was finished,

Big Vince's Acura made my car purchase very easy. My salesperson Abe was a really good guy and helped me work through potential road blocks with amazing calm and patience.

I LOVE LEANNA SO MUCH! She is the best! Great communication, always so nice, she is greatly appreciated!

Fast professional service!

Excellent service and customer support, I highly recommend it

Bridgewater Acura does a great job all around. From the moment you hand over your car till it’s returned you are kept constantly up to date on your vehicle and there service area is very comfortable and inviting . I would never take my MDX anywhere else

Love the after sales service. The staff are very courteous and clearly explain the maintenance charges around the time of booking the service. I always enjoy taking my car for maintenance and trust their quality and are very value driven.

I got my car from Bridgewater Acura by 2017 along with extended warranty. Since then car is serviced only here. Recently I had my backup camera not working and had to diagnose. I was informed that camera has to be replaced and cost would be around $850. I was shocked and surprised and asked is it. She went and spoke with the manger and generously lowered down to $700. I pulled the part from Acura OEM owned site and said the part is only around $300. The manager was very sarcastic and said he will buy the parts from me if I had to ... Read More

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Google - Oct 2, 2026

I got my car from Bridgewater Acura by 2017 along with extended warranty. Since then car is serviced only here. Recently I had my backup camera not working and had to diagnose. I was informed that camera has to be replaced and cost would be around $850. I was shocked and surprised and asked is it. She went and spoke with the manger and generously lowered down to $700. I pulled the part from Acura OEM owned site and said the part is only around $300. The manager was very sarcastic and said he will buy the parts from me if I had to sell at this number. I showed him the site and he had no words to speak. He said they need some mark up value. I said this is from your Acura website and he said we would not be able to honor it. I said I shall complain to Acura corporate and he said go ahead and do it They would not take any actions. No one is bothered or ask the questions or corporate office is also in favor of dealers. PLEASE DO NOT RIP OFF MONEY FROM CUSTOMER. I am not sure if you publish the hourly rate for labor. On an average for any labor rate is what???? No one knows….

Spoke with John the sevice manager. Didn't want to accommodate a rental car for more than a day nor give a discount on a oil change for the inconvenience. Poor customer service.

The worse dealership and customer service there is none.

The oil change seemed expensive. Acura changes my oil (11th year of oil changes) and checks everything. The service/sales guy comes out and has $700 worth of other fluid changes. So I am paying an excessive charge for an opportunity to get more out of me. I will likely go to Acura for every third oil change. A cheaper option for the other two.

It was not a good experience. I was told I would get my car back the same day, but that didn’t happen, and I didn’t even receive a courtesy call to let me know about the delay. On top of that, multiple services were performed without anyone contacting me for approval. The service advisor was also unprofessional and had an attitude throughout the interaction. Overall, I was very disappointed with the lack of communication and customer service.

Yuri was the best. He is an asset to your dealership. Great people person which is critical in sales. You very fortunate to have him as part of your sales team there.

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Charging me $250 for diagnostics but not fixing the problem at all. Not the way to treat a customer for over a decade

Horrible experience. They broke my car putting it together and wanted me to pay for it. Had to call cops to get an incident report filled out and now the legal part starts You satisfaction scores have tanked over the years. This new GM is not making it better. I will never come back for any reason ever.

I am extremely disappointed with my experience at Bill Vince’s Bridgewater Acura Service Department. I brought my 2025 Acura RDX in for paint/clear-coat concerns. The vehicle is still very new, and the issue started as small cloudy/white blemishes in the paint finish that continued to grow and become more visible, especially on the hood and other areas of the vehicle. From the beginning, the communication was poor and frustrating. The service manager, John Rago, did not seem interested in properly addressing the issue. During the first visit, we were told that the vehicle would need to be reviewed ... Read More

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Google - Jun 10, 2026

I am extremely disappointed with my experience at Bill Vince’s Bridgewater Acura Service Department. I brought my 2025 Acura RDX in for paint/clear-coat concerns. The vehicle is still very new, and the issue started as small cloudy/white blemishes in the paint finish that continued to grow and become more visible, especially on the hood and other areas of the vehicle. From the beginning, the communication was poor and frustrating. The service manager, John Rago, did not seem interested in properly addressing the issue. During the first visit, we were told that the vehicle would need to be reviewed by an Acura representative. Later, we were told different things about scheduling, vacations, waiting for a field representative, and next steps. The process felt disorganized and unnecessarily delayed. Eventually, the vehicle was taken to a body shop for evaluation. We were told the issue was considered “acid rain staining” and not a paint defect. Instead of repainting or properly restoring the finish, the dealership/body shop performed wet sanding and buffing as a goodwill attempt. Unfortunately, the result was worse than before. Some larger spots on the hood became less visible, but many of the original blemishes remained on other areas of the vehicle. Even worse, the paint finish now shows visible haze, swirl marks, sanding marks, scratches, and loss of the original factory gloss. The vehicle’s finish no longer looks like it should on a nearly new Acura. When we pointed this out, we were told there was nothing more they could do and that we should contact Acura directly. That was extremely disappointing, especially after multiple visits, delays, and trusting the dealership to handle the issue properly. What upset me most was not only the paint issue itself, but the way the situation was handled. As an Acura owner, I expected a much higher level of professionalism, communication, and care from an official Acura dealership. Instead, I left feeling dismissed, frustrated, and with a vehicle that appears worse after their repair attempt. I would not recommend this service department based on my experience. If you have a serious warranty or paint-related concern, make sure everything is documented in writing and be very careful before allowing any repair attempt.

I am extremely disappointed with my experience at Bill Vince’s Bridgewater Acura Service Department. I brought my 2025 Acura RDX in for paint/clear-coat concerns. The vehicle is still very new, and the issue started as small cloudy/white blemishes in the paint finish that continued to grow and become more visible, especially on the hood and other areas of the vehicle. From the beginning, the communication was poor and frustrating. The service manager, John Rago, did not seem interested in properly addressing the issue. During the first visit, we were told that the vehicle would need to be reviewed ... Read More

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DealerRater - Jun 3, 2026

I am extremely disappointed with my experience at Bill Vince’s Bridgewater Acura Service Department. I brought my 2025 Acura RDX in for paint/clear-coat concerns. The vehicle is still very new, and the issue started as small cloudy/white blemishes in the paint finish that continued to grow and become more visible, especially on the hood and other areas of the vehicle. From the beginning, the communication was poor and frustrating. The service manager, John Rago, did not seem interested in properly addressing the issue. During the first visit, we were told that the vehicle would need to be reviewed by an Acura representative. Later, we were told different things about scheduling, vacations, waiting for a field representative, and next steps. The process felt disorganized and unnecessarily delayed. Eventually, the vehicle was taken to a body shop for evaluation. We were told the issue was considered “acid rain staining” and not a paint defect. Instead of repainting or properly restoring the finish, the dealership/body shop performed wet sanding and buffing as a goodwill attempt. Unfortunately, the result was worse than before. Some larger spots on the hood became less visible, but many of the original blemishes remained on other areas of the vehicle. Even worse, the paint finish now shows visible haze, swirl marks, sanding marks, scratches, and loss of the original factory gloss. The vehicle’s finish no longer looks like it should on a nearly new Acura. When we pointed this out, we were told there was nothing more they could do and that we should contact Acura directly. That was extremely disappointing, especially after multiple visits, delays, and trusting the dealership to handle the issue properly. What upset me most was not only the paint issue itself, but the way the situation was handled. As an Acura owner, I expected a much higher level of professionalism, communication, and care from an official Acura dealership. Instead, I left feeling dismissed, frustrated, and with a vehicle that appears worse after their repair attempt. I would not recommend this service department based on my experience. If you have a serious warranty or paint-related concern, make sure everything is documented in writing and be very careful before allowing any repair attempt.

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10/10. Do not recommend this place. Came in for oil change. They offered this multi point inspection. How hard is the clear a couple of coats after changing a battery? They were pushing for me to pay a 249 diagnostic fee. I will never go to this place and I would not recommend this place to anyone at all.

This was my first time here for a recall and I’m fairly disappointed. I initially brought my vehicle - 2010 TSX in after receiving a recall notice from Acura for an airbag issue. The recall service itself was completed; however, within 24 hours of picking up my vehicle, my airbag warning light turned on—something that had never occurred prior to this visit. What was most disappointing was not just the issue itself, but how it was handled afterward. When I contacted the service department and spoke with the manager, I was told I would need to pay a $250 diagnostic fee ... Read More

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Google - Apr 29, 2026

This was my first time here for a recall and I’m fairly disappointed. I initially brought my vehicle - 2010 TSX in after receiving a recall notice from Acura for an airbag issue. The recall service itself was completed; however, within 24 hours of picking up my vehicle, my airbag warning light turned on—something that had never occurred prior to this visit. What was most disappointing was not just the issue itself, but how it was handled afterward. When I contacted the service department and spoke with the manager, I was told I would need to pay a $250 diagnostic fee to determine the cause of the problem. I also went in person to discuss this further and was given the same response—that I would only avoid the fee if they determined it was directly their fault. Given that the issue appeared immediately after a recall service on the same system, I found this response unreasonable. As a customer, I would expect that any problems arising directly after a manufacturer recall repair would be investigated without placing the financial burden on me upfront. The lack of accountability and customer-first approach in this situation was frustrating and disappointing. This is my first experience owning an Acura, and I chose the brand because of its reputation for reliability and customer care. Unfortunately, this experience did not reflect those expectations. I hope this feedback is taken seriously and used to improve how similar situations are handled in the future. Customers should feel confident that recall-related concerns will be addressed fairly and without unnecessary obstacles.

Extremely poor customer service from start to finish. Was told the price of my service (all-in) would be one price over the phone, authorized the work, arrived to pick it up and pay, price had NEARLY DOUBLED with zero communication. I will NOT be returning for service in the future.

I wanted to share my disappointment with my recent visit. The loaner vehicle I received was dirty inside and had an almost empty gas tank, which required me to stop and fill it immediately. That is not the level of service I have come to expect from Bridgewater Acura. I value the dealership and have generally had positive experiences, which is why this stood out. I am sharing this feedback in the hope that it can be reviewed with your team to ensure future customers receive a clean, ready-to-drive vehicle.

Staff push too much to get the repair and scare too much that if you don’t get service something bad can happen

Hello, neighbor. Please be aware of the dealership's service department when you take your car in for service. They are scamming people out of money because of low sales of new cars. They are using their service department to make false diagnoses on your cars to offset the books for the poor sales shortfall, since nobody is buying many new cars. I took my Acura MDX for its regular maintenance at Bridgewater Acura. As I always do, every 3 months for 5 years on this vehicle. For the last 2 1/2 years, they have taken advantage of me, telling me I needed this ... Read More

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DealerRater - Jan 15, 2026

Hello, neighbor. Please be aware of the dealership's service department when you take your car in for service. They are scamming people out of money because of low sales of new cars. They are using their service department to make false diagnoses on your cars to offset the books for the poor sales shortfall, since nobody is buying many new cars. I took my Acura MDX for its regular maintenance at Bridgewater Acura. As I always do, every 3 months for 5 years on this vehicle. For the last 2 1/2 years, they have taken advantage of me, telling me I needed this work and that work done to my car. It cost nearly $10000 and more. Long story short, last week I took my car in for an oil change, and I complained that my windshield washer wasn't working after they changed my blades during the last oil change and inspection. Now they are telling me I have a major oil leak and a whining noise from the axle, even though I had them replaced a year ago. A $4200 bill. Let me remind you, total of 26 years of loyalty to Bridgewater Acura. I bought 3 cars and sent 5 people over to them to buy cars. I did all my maintenance work with them. This last time, I knew something wasn't right. I smelt no burning of oil nor no oil spots in my driveway. 🤔I was blind to how many times and how much I had spent over the years until my friend and one of the service guys opened my eyes and told me how they use their service department to make money for the dealership, because of the declining sales, haven't made a profit for the last 6 years. So be careful with your car at the dealership. They are scandalous.

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The lady who works there is very rude; she doesn't know how to treat people.

I want to like this dealership for service, its a no! I had A1 service 11/22/2025 , today 11/27/2025 Im in another state getting a battery! It was tested and found a dead cell! There were indications, I thought it was cold start. No a cell was tapping out, vehicle battery and vehicle is 3 years old. During this A1 service when the battery was allegedly tested..It passed! Just spoke with service manager…I respect you supporting your staff, but with mechanics now labeled technicians and all the modern equipment used to service vehicles…this should’ve been caught!

They refused to acknowledge the actual problem and preform check to cvt and torque converter which has been making the sound. Tried to upsell brakes and struts in order to get a percent kickback on sales. Not good.

Please be mindful and remove everything from your vehicle before you give your car over to the service department. I purchased new tires. When I got home, I realized that my tools were taken from my glovebox. I called the dealership immediately was informed that no one in the dealership could assist me.

Great experience working with Kaz! Purchased a 2022 TLX A-Spec with my son. Very professional, strong negotiator but he helped me out. Man of his word.

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Not very happy with the wait of over 2 hours just for oil change.

Had my Panoramic Roof replaced… it took 4 days to complete. The very next day after I got my ‘20 RDX back, I noticed all 4 Tie down points in the trunk were not installed… they were laying loose in the trunk/cargo area (not sure why they were removed for a Pano replacement). I then started seeing odd electrical issues… a quick Look under the hood, and I found the negative cable to the battery was loose. Snugging up the cable to the battery post, and all of the electric issues went away. Needless to say, I am a little disappointed with ... Read More

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Google - Jul 21, 2025

Had my Panoramic Roof replaced… it took 4 days to complete. The very next day after I got my ‘20 RDX back, I noticed all 4 Tie down points in the trunk were not installed… they were laying loose in the trunk/cargo area (not sure why they were removed for a Pano replacement). I then started seeing odd electrical issues… a quick Look under the hood, and I found the negative cable to the battery was loose. Snugging up the cable to the battery post, and all of the electric issues went away. Needless to say, I am a little disappointed with the attention to detail, or lack there of... especially when the Dealer had the car for 4 un-pressured days (I have another vehicle). At this point, I’m just hoping there is nothing else loose, or not hooked up that I cannot see 🤞.

Am not satisfied with the service this time. This is 3rd time within fee months am making a trip and considerable money spent on maintenance .

Simple oil change. Told me would take an hour. I’ve been sitting and waiting for over 2 hours. And I had an appointment

I believe they are dishonest and I’d never go back. Watch out for the contents of your wallet when you go here or take a big wallet with you.

The work on the car was fine. However, no one told me the car seat had been removed and NOT belted back in!!! This could have been a severe safety hazard if I had been going to pick up my granddaughter!!

I am not happy because I told the salesperson I didn’t want the mandatory etching for $399. He said he could delete that after he went to talk to the manager. I believed him and when I got home it was added to my sales contract. That’s exactly why people don’t trust car dealers He lied to me. I suggest you don’t go there if they lied to me they’ll lie to you. They just want to squeeze as mush as they can. Not happy making $$ on a sale so they lie. Don’t go there

Problem not fixed but paid for it

Kaz is a wonderful salesperson. Very personable and professional. He is sooo easy to work with. Unfortunately, they didnt have the color/trim I was interested in, but I will run back if one becomes available. Thank you!

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Horrible experience from start to finish. I never knew acuras had some many problems. I bought the car thinking it was going to be a step up from the last car. When I first bought the car there were concerns about the way it drove. Salesman assured that he would have the service department take a look and see what’s going on. I said we would have a deal if they agreed to fix said things. So 2 weeks later I go back to get the car serviced they replaced 2 tires due to them being “chopped up” they did an ... Read More

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Google - Apr 25, 2025

Horrible experience from start to finish. I never knew acuras had some many problems. I bought the car thinking it was going to be a step up from the last car. When I first bought the car there were concerns about the way it drove. Salesman assured that he would have the service department take a look and see what’s going on. I said we would have a deal if they agreed to fix said things. So 2 weeks later I go back to get the car serviced they replaced 2 tires due to them being “chopped up” they did an alignment on the car and replaced the brake pads in the front free of charge, which would have been great if it actually fixed the issues because this was a certified pre-owned vehicle and it should’ve already been checked. They assured me this would solve the issue. Let me tell you the vibration was very much still there i tried my best to ignore it but About 3 weeks later the new brakes they put on started making a horrendous squealing sound whenever I would come to a stop. SO I BRING IT BACK. I show them videos of day after day of the car making the squealing sound. So it was brought up to the service managers attention which he supposedly test drove the vehicle and said everything was fine with the car and that EVEN IF THERE WAS A NOISE THAT IF THERE WAS NOTHING WRONG WITH THE “DRIVEABILITY” OF THE VEHICLE THEN THERES NOTHING THEY CAN DO. I asked them to check the run-out of the rotor which would determine if the rotors were warping causing the squeal considering they only replaced the brake pads when I was complaining about the noise the first time. He refused to perform the test and said I can buy rotors and brake pads out of my pocket and that he would have them installed on the car. WHAT KIND OF MANAGER SAYS THAT TO A CUSTOMER THAT IS SHOWING PROOF OF THE ISSUES. IM OBVIOUSLY NOT LYING BECAUSE I HAVE VIDEOS ON VIDEOS OF THE CAR MAKING NOISE AND VIBRATING. At this point clearly getting nowhere with this dealership that sold me a messed up car I was forced to take it to another shop that I did trust where they discovered that the centric bolts and nuts responsible for adjusting the alignment of the tires in the rear of the vehicle were stripped (WHICH CAN ONLY HAPPEN IF THE BOLTS WERE OVER TIGHTENED) This means that the tires were not holding alignment when I was driving which was causing the tires to “feather” or as they said become “chopped up causing vibration and premature wear on my tires. So then, out of my pocket, I had to pay for both centric bolt kits and for an alignment to be performed on the car to correct that issue along with balancing the tires because all the tires were not balanced correctly by the dealership either which was also causing the vibration. You would think that at an Acura dealership, they would have some technicians with qualifications in order for them to work on the vehicles. I don’t trust the vehicles they have for sale nor do I have faith in the mechanics to do the job right the first time at this location. Something needs to be done with training the technicians, teaching them what quality work is and training the managers on customer service skills.

Please stop lying to the customers that u guys have a loaner for us & then say we are short on loaners and make us late to work. this is the 2nd time I went there and had to wait an hour or two to tell me we don’t have loaners available.

I dropped my car off on Friday early morning, explained it had lights on the dash on and showed her a picture on my phone. Also I explained i wanted the brakes checked. They gave me a loaner car. I didn't hear from the dealer all day Friday or Saturday. I called them around 4:00. My car still wasn't done. They were closed on Sunday. Monday morning I didn't hear from the dealer so I called in the afternoon they said my car was done. My brakes They said were fine . They said they replaced the wire harness. ... Read More

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Google - Apr 9, 2025

I dropped my car off on Friday early morning, explained it had lights on the dash on and showed her a picture on my phone. Also I explained i wanted the brakes checked. They gave me a loaner car. I didn't hear from the dealer all day Friday or Saturday. I called them around 4:00. My car still wasn't done. They were closed on Sunday. Monday morning I didn't hear from the dealer so I called in the afternoon they said my car was done. My brakes They said were fine . They said they replaced the wire harness. I went up there. I paid $409.00. When I started to leave i saw the lights were still there on the dashboard. The lights were ACC any LKAS. I drove back around and told them the lights were still on. 2 people didn't know how to turn them off and why they were still on the dashboard. They asked me to leave the car again and gave me the loaner car again. They called me the next morning . I spoke to the mechanic and he said the lights on dashboard were cruise control and lane assist. If the lights are on if the car drifts over the line the steering wheel will shake to let me know. I told him he needs to do a test drive on the car because the car never shakes to let me know car is drifting out the lane. He said he will and they would call me back. A few hours later they called me back and told me now the car is fixed and he would tell me how to turn off the lights if I don't want them on when I arrive at the shop. The wire harness they said was replaced was not replaced just repaired. That was covered by warranty. Also a oil change was done i didnt ask for but i appreciated it. The fluids were topped off. The staff was very nice, that was the only plus. It was a long annoying process for a little to nothing problem for $ 409.00.

Tried to charge $1100 for tires. Quoted $850 two other places for same tires. Go elsewhere

Very nice dealership and nice people. I am giving two stars because of a policy I was not made aware of and never experienced before at Springfield Acura. I have owned Acuras since last century. I have had an RL and 2 MDX's previously, now I own my third MDX, a TSX and two RDX's for my kids. In all my years of owning and bringing in my cars and SUVs in for repairs and recalls have I have never received a loner vehicle with the gas tank practically on empty. This happened to me this week. I dropped ... Read More

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Google - Jan 29, 2025

Very nice dealership and nice people. I am giving two stars because of a policy I was not made aware of and never experienced before at Springfield Acura. I have owned Acuras since last century. I have had an RL and 2 MDX's previously, now I own my third MDX, a TSX and two RDX's for my kids. In all my years of owning and bringing in my cars and SUVs in for repairs and recalls have I have never received a loner vehicle with the gas tank practically on empty. This happened to me this week. I dropped off my MDX for service on 3 recalls and was told it would be there minimum of 2-3 days. I got a nice new 2025 RDX. I got to my office and looked at the dashboard and it read 47 miles left on the tank of gas. I thought this was odd. I called immediately and spoke with a gentleman from service and told him the issue. He was surprised also and told me that they usually sent the cars out with a half a tank of gas. He asked if I was nearby and said if I come back that he would take care of it for me. I was unable to since I was at work already. He asked who helped me when I dropped my truck off and connected me back to her. I explained the issue and asked her why was there no gas and if I added gas to the tank how can I be reimbursed. The representative,Iliana, told me they don't give any gas and it is up to the customer to pay for it on their own. Needless to say I was speechless. 25 years and 6 Acuras owned, not leased, hundreds of thousands of dollars spent purchasing these vehicles and they can't give me gas. I'm sorry, that is not the customer service I had come to expect from an Acura dealership.

Remeber the days when you buy a car and the dealership fixes the recalls on your schedule? Those days are gone with Bill Vance. Bill Vince only fixes recall M-F from 8-2. . Even spoke to a manager who said the owner made those times. You need to keep that in mind when buying a car.

The schedule was great - had a recall on my vehicle that needed to be fixed. Picked it up on time, but, my fuel gauge wasn’t working so I had to go back and leave my car there and get a loaner. Just an inconvenience and a 3rd trip

Appreciated the loner car provided but it was filthy which I needed to wash in order to see out the windows. When my car was ready it was never communicated what they did or didn’t do in this service before paying. As a long time VIP Honda customer (34 years) I was a bit surprised at the process at this associated dealership .

I'm really disappointed with the infotainment system in the 2025 Acura MDX. I love Acuras—I currently own a 2021 RDX and now the 2025 MDX. However, when my lease expired on my 2022 MDX, I decided to get the 2025 model. I didn’t realize Acura removed the touchpad in the 2025 version and switched to touchscreens. Now, I feel completely disconnected from the vehicle. I have to physically touch each function or app to launch it. Since I spend a lot of time in traffic, I can't constantly take my eyes off the road to precisely tap an app. Additionally, I have ... Read More

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Google - Nov 28, 2024

I'm really disappointed with the infotainment system in the 2025 Acura MDX. I love Acuras—I currently own a 2021 RDX and now the 2025 MDX. However, when my lease expired on my 2022 MDX, I decided to get the 2025 model. I didn’t realize Acura removed the touchpad in the 2025 version and switched to touchscreens. Now, I feel completely disconnected from the vehicle. I have to physically touch each function or app to launch it. Since I spend a lot of time in traffic, I can't constantly take my eyes off the road to precisely tap an app. Additionally, I have two phones (work and personal), so I often need to toggle between them to take calls or attend meetings. The 2025 MDX is practically useless to me now. I've almost had four accidents since purchasing it because I need to look at the touchscreen while driving. 😡 I will not be purchasing another Acura unless this issue is addressed. To make matters worse, I tried to return the vehicle, but they refused. I would have gladly taken a 2024 model instead.

I am writing to express my dissatisfaction with the service I received at your dealership. I purchased a 2020 MDX from your dealership five months ago, and two months ago, I began receiving a brake system error message. Concerned for the safety of my wife, who drives the vehicle, I brought the car in for an inspection, expecting the issue to be addressed. Unfortunately, your service team was unable to identify the problem and suggested it could be related to the battery. Despite the vehicle being relatively new, I was told that I would need to cover the cost of a ... Read More

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Google - Nov 26, 2024

I am writing to express my dissatisfaction with the service I received at your dealership. I purchased a 2020 MDX from your dealership five months ago, and two months ago, I began receiving a brake system error message. Concerned for the safety of my wife, who drives the vehicle, I brought the car in for an inspection, expecting the issue to be addressed. Unfortunately, your service team was unable to identify the problem and suggested it could be related to the battery. Despite the vehicle being relatively new, I was told that I would need to cover the cost of a replacement battery. I find this decision both frustrating and disappointing, as I did not anticipate having to pay for a battery so soon after purchasing a new car. This experience has left me questioning the level of customer care at your dealership. I am concerned that others may also be taken advantage of once their vehicles are checked in for service, and I hope you will address this issue moving forward.

Kaz was friendly and experienced, a pleasure working with him. Process was a little long, but they did a great job detailing the car.

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My son brought my car in this morning at 8:15 am today. The lady at the front desk was extremely rude to him. To the point where he declined to have the transmission flushed on my car because she made him feel so uncomfortable. She was extremely nasty and shouldn’t work with customers no matter who they are if she can’t keep her attitude in check. I wish I was there because I would Have certainly called her rude behavior out.

I had to argue with the service rep and service manager for them to look through my profile history as I had brought my car in for the same issue previously. They were adament there was no note in my previous history about the problem. After refusing to accept their answer I insisted the note was there. Guess what, they found it. Then I was told that they did a differential service and not a transmission flush and wanted me to do another trans flush even though I did one last year. I don't have time to write about ... Read More

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Google - Sep 26, 2024

I had to argue with the service rep and service manager for them to look through my profile history as I had brought my car in for the same issue previously. They were adament there was no note in my previous history about the problem. After refusing to accept their answer I insisted the note was there. Guess what, they found it. Then I was told that they did a differential service and not a transmission flush and wanted me to do another trans flush even though I did one last year. I don't have time to write about the discussion over the repair but it was a bad experience. The ONLY and I literally mean ONLY positive was an amazing and inspiring young man named Kyle, I think he's a porter. He went above and beyond and was extremely friendly. He deserves a solid raise/bonus.

I will never buy a car from you again. First the service person said I had no extended warranty and this was just driving into the service area. Then she told me that the reason the car was not auto locking is because I have a case around the key fob. So she said it was fixed and it was doing the same exact problem and she said we'll you know you are driving a computer . The car was returned to service and she said some blue liquid was spilled onto the wireless charger and that is the problem ... Read More

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Google - Sep 21, 2024

I will never buy a car from you again. First the service person said I had no extended warranty and this was just driving into the service area. Then she told me that the reason the car was not auto locking is because I have a case around the key fob. So she said it was fixed and it was doing the same exact problem and she said we'll you know you are driving a computer . The car was returned to service and she said some blue liquid was spilled onto the wireless charger and that is the problem We don't want that car anymore so you can keep it in service