Customer Testimonials
Great customer service!
Professional quality work. Nice waiting area and friendly staff
we just picked up our RLX Acura sedan. Normally we only bring it in for an oil change but this time some of the dash gauges we’re not working. As always everyone was very courteous and friendly. The work done was explained and the car was washed
All of the staff was so courteous and knowledgeable. They knew how to handle the problem when I brought in my car
Great customer service
It was great Fantastic job
Wonderful service! Did not mind waiting for additional service requested on spot:). Thank you so much!
Prompt and professional service. Loaner car makes it convenient.
Friendly staff, reliable service, comfortable waiting area. Five stars!
Extremely satisfied with service received today. Many thanks to Tommy, who was a total pleasure to deal with. Highly recommend this dealership to anyone who values quality and attentiveness. Very satisfied customer Marina R.
The Maintenace department is amazing here! They are quick to schedule and very accommodating when needing a loaner car. Tom was very responsive and clear when communicating. I will forever drive an Acura and get service done here. Thank you!
I’m really pleased with the way I was treated at Bridgewater Acura. I live in Queens NY and I was on my way to celebrate one of my friend’s birthday. As I was driving on 278, I hit a huge rock that blew 2 of my tires. Was car was towed to Bridgewater Acura. Mike Galietta was extremely on point with the delivery of information given. He assured me he would take good care of my car. Gave me the best price. Helped me out with a loaner. When I got my car back, it runs just like the day ... Read More Google - Aug 1, 2026
I have always received Top notch service and my representative Mike was excellent with the service
Much better than Springfield Acura
Friendly staff. Service advisor was great because she told me what repairs can be held off until the next service appointment, and made this appointment a little lighter on my wallet, which was GREATLY APPRECIATED. Thanks everyone!
Kaz was very knowledgeable and patient with all my question. Great place to buy a car. They made it so easy and a smooth process.
Great customer service , negotiation went well.
Streamlined from the call to schedule service and the employees are always courteous. Mike Galiette was especially helpful
everything was easy at Bill Vince's Bridgewater Acura service department. they told me exactly what day to come in so I could have a loaner car. they worked with my insurance company and the replacement part for my car was done successfully. on top of it all they were very friendly and helpful. Tom Pasquale was who I worked with and he was wonderful. I hope you get a chance to visit the Acura dealer at some point in the future.
So nice people.
Extremely satisfied. From start to finish . From price point to the quality of the work .
Yuri was the best. He is an asset to your dealership. Great people person which is critical in sales. You very fortunate to have him as part of your sales team there.
Overall experience from courtesy of intake service manager to detailed explanations by the techician that worked on my car to the service people.
Always 5 Stars!
Not happy with the service. This is the 2nd time I had an issue and it was not fixed. Earlier it was with the charger in the car and now the beeping sound the steering makes when car heats up outside in the sun.
Electronic update (warranty work). Service was fantastic, I’ll be back
Excellent work
Can’t say enough good things abt this dealership n service dept!! They truly show customer appreciation w an outstanding service dept, Kelly - the best that handling any srvice issue, outstanding recalls or defect bugs, setting up a loaner, she makes the whole process easy. I drive over an hour bc I know the quality of this team!!
Great fast friendly service.
This is a very professional dealership. The sales team really care about your satisfaction and the service department is well staffed and efficient. I have worked with Kelly on several occasions and think she is terrific ! I am happy to drive an Acura from this dealership.
Very nice customer service.
Everyone was very nice, overall great experience!
I was very pleased with their work, I had some problem in my Acura and they were able to accommodate me at the same day , Mike was great to explain about the reason what was causing the problem. Thanks
I had a great experience with everyone at Bill Vince’s Acura. I found a vehicle I wanted online as I live 4 1/2 hours away and called. I spoke with Alex who was very friendly and helpful. He kept me on the phone and went out and located the vehicle I was interested in, looking it over for me. He sent pictures and videos of the vehicle and answered all of my questions. We made a deal over the phone. I also worked with Ryan who was the Finance Manager he was also amazing. I paid a deposit and went a ... Read More Google - Jul 10, 2026
The service was great and the Service Advisor Kelly was super nice, friendly and helpful. As a courtesy they land me the new car too which I really appreciate it. I'll recommend going to Bill Acura Bridgewater.
Oil change and tires rotation
Thank you to the service department for making the oil change and car wash a nice experience. They were friendly and even on a very busy day had everything done within an hour.
Excellent service
Mike was professional and courteous. The service timeframe was as informed.
Went in to address a recall. Was given a loaner car since the repair would take more than 2 hours. The provided status, called when car was ready for pickup, and even gave it a car wash! Whole process was quick and easy
I’m always greeted with a smiling face which is rare these days. The service advisor was so kind to offer coupons for the work I had done and I wasn’t aware that coupons were available so that was a nice surprise. Everything was explained clearly which is very much appreciated. I’ve been a longtime customer and I’ve never had a negative experience.
See Dan Lasko and you won’t be disappointed
Went in for a recall appointment. Taken in the second I got there and explained exactly what they were going to do and how long it would take. Got out on time with service completed. Extremely impressed with the way they treated all of their customers. I’ve never seen the service department at a car dealership as well run. Would gladly go back.
Great service
Great service, I have purchased my acura from here and always get my car serviced here!!
Great servicing! Job was done in timely manner along with social discounts!
Friendly service and no hard sales pressure. Now that a winning combination!
Everyone I encountered was pleasant and helpful. Thank you!
Wait time ? Everything worked out
They replaced the recalled part for me. The staff's explanation and service were kind, polite, and excellent.
I was very happy with the service. Juan, Kelly, and Tom helped me. They were all professional and very helpful.
Mike was very nice and helpful. Got me in and out with a beautiful loaner SUV. Returning was just as easy. Was there for a recall on my Acura. Would recommend this dealership.
The service Rep. Kelly was excellent in gee approach and making sure i was well informed and keeping me updated on the repairs. She is sn excellent employee snd she made the company proud with her professionalism.
Good experience with the service team at Bridgewater Acura
Everyone is very nice, even gave us a ride across the highway and picked us up when done. But I was stocked to see your labor rate of $250.00 per hour, that's higher than any other dealer. So because of that I probably would never use this dealer again. You did a service and new programmed a new remote, I understood it was 1 hour, but your rate is very high.
I appreciate the honesty that my brakes did not need replacement even though the indicators said the brakes could need new pads.
I had a very great experience with the staff Alex was persistent in a good way, he made me change dealership. Got me a good deal, an offer that I couldn’t refuse. He was determined in a good way and he did not disappoint. Alex went above and beyond. His co-worker followed up when he was out and the finance officer was very informative and empowering. I walked out of there so happy and satisfied. Will highly recommend
Brought my car in for service. Kelly and staff was very friendly. She communicated with me throughout the duration of the repair.
Kristine and Mike, Thank you both for your outstanding help with the service and updates on my vehicle. Your professionalism, communication, and attention to detail made the entire process smooth and stress-free. I truly appreciate everything you did. You both are the best! Thank you again!
I scheduled my A14 service for my car and to my surprise I was thrown for a loop over the price for the total service. Kristine had a heart of compassion and immediately looked for a coupon to help me offset my cost. She offered me a loaner car so that I could maintain my work schedule. I was kept informed of the status of the car and was pleased that the work was completed within a reasonable timeframe. The cost was still very expensive but thanks to the generous offer to research coupons to help.