I always have a great experience at this location. The process runs smooth and everyone is very friendly and professional. The staff is upfront about any potential additional services and doesn’t pressure you about it. Highly recommend this location!

Mike G was my service advisor and was absolutely astounding. Went above and beyond to explain everything to me and was not pushy at all. Incredibly kind, attentive, and customer centered. I’ve had AWFUL experiences at dealerships in the past which made me really hesitant and anxious to go to one again due to the tendency of them taking major financial advantage of people, especially women. However that was not even close to the case for this dealership and Mike. I felt respected and they made sure to do what was best for my and my car. The loaner ... Read More

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Google - Jun 3, 2026

Mike G was my service advisor and was absolutely astounding. Went above and beyond to explain everything to me and was not pushy at all. Incredibly kind, attentive, and customer centered. I’ve had AWFUL experiences at dealerships in the past which made me really hesitant and anxious to go to one again due to the tendency of them taking major financial advantage of people, especially women. However that was not even close to the case for this dealership and Mike. I felt respected and they made sure to do what was best for my and my car. The loaner they gave me while running diagnostics and repairs on my car was amazing. A new model that was clean. Usually they give me gross old beaters but it was evident this is one of the rare and few dealerships that actually give a crap about the humans driving the cars. This place is about an hour from me and there are various other Acura dealerships closer, but because of Mike and my experience, I’ll be doing all future business with him and this place

I am extremely disappointed with my experience at Bill Vince’s Bridgewater Acura Service Department. I brought my 2025 Acura RDX in for paint/clear-coat concerns. The vehicle is still very new, and the issue started as small cloudy/white blemishes in the paint finish that continued to grow and become more visible, especially on the hood and other areas of the vehicle. From the beginning, the communication was poor and frustrating. The service manager, John Rago, did not seem interested in properly addressing the issue. During the first visit, we were told that the vehicle would need to be reviewed ... Read More

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DealerRater - Jun 3, 2026

I am extremely disappointed with my experience at Bill Vince’s Bridgewater Acura Service Department. I brought my 2025 Acura RDX in for paint/clear-coat concerns. The vehicle is still very new, and the issue started as small cloudy/white blemishes in the paint finish that continued to grow and become more visible, especially on the hood and other areas of the vehicle. From the beginning, the communication was poor and frustrating. The service manager, John Rago, did not seem interested in properly addressing the issue. During the first visit, we were told that the vehicle would need to be reviewed by an Acura representative. Later, we were told different things about scheduling, vacations, waiting for a field representative, and next steps. The process felt disorganized and unnecessarily delayed. Eventually, the vehicle was taken to a body shop for evaluation. We were told the issue was considered “acid rain staining” and not a paint defect. Instead of repainting or properly restoring the finish, the dealership/body shop performed wet sanding and buffing as a goodwill attempt. Unfortunately, the result was worse than before. Some larger spots on the hood became less visible, but many of the original blemishes remained on other areas of the vehicle. Even worse, the paint finish now shows visible haze, swirl marks, sanding marks, scratches, and loss of the original factory gloss. The vehicle’s finish no longer looks like it should on a nearly new Acura. When we pointed this out, we were told there was nothing more they could do and that we should contact Acura directly. That was extremely disappointing, especially after multiple visits, delays, and trusting the dealership to handle the issue properly. What upset me most was not only the paint issue itself, but the way the situation was handled. As an Acura owner, I expected a much higher level of professionalism, communication, and care from an official Acura dealership. Instead, I left feeling dismissed, frustrated, and with a vehicle that appears worse after their repair attempt. I would not recommend this service department based on my experience. If you have a serious warranty or paint-related concern, make sure everything is documented in writing and be very careful before allowing any repair attempt.

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The star system is not going to work. Everyone was extremely nice. I was out in a timely manner. It was a very comfortable place to wait. It was easy to make an appointment. The person taking care of me was excellent. But the one problem that I had, which was the display going black was not fixed so I can’t be happy and I can’t give you a star waiting for it.

Great experience this is my second time buying a car at Acura Bridgewater I feel like they are family to me specially Michael Hanna he put the numbers together very easy process after 30 minutes I was signing the documents for my new car love you guys.

Advisor Kelly gave excellent service. Thank you

Tommy thanks for all your help with the servicing of my Acura!

Recently bought my 2026 Acura RDx from them . Very satisfied with their service. Explained everything in details about all the features . Love my new car ! Very knowledgeable and convincing salesman Kaz sold me this car. Excellent job Kaz ! 👍

Great experience as always. In addition to the service they also helped me with my key battery and Bluetooth. Was taken on time and out in less than an hour. Kelly was great.